COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.
We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.
We may imply your consent if it is reasonable in the circumstances. We may ask for your express consent when our collection, use or disclosure of Personal Information is more sensitive or not necessarily expected. Sometimes it may be impossible or inappropriate to obtain your consent, and in those cases, we may collect, use or disclose your information without your consent. For example:
(a) if it is clearly in your interests (such as a medical emergency or a threat to your safety):
(b) to comply with a warrant or other court order.
(c) to collect a debt,
(d) to investigate the breach of an agreement or applicable law; or
(e) as otherwise legally required or allowed.
HOW DOES BOW VALLEY NETWORK USE YOUR PERSONAL INFORMATION?
Your Personal Information is reasonably necessary to provide you with the services you requested and for the operation of our network, you cannot use the services provided by our website and not allowed us to collect your personal information because it is a condition of our services.
We use your Personal Information to provide you with our products or services. We may also use your Personal Information to:
(a) establish and maintain responsible commercial relations with you and to provide ongoing service;
(b) try to understand the needs and preferences of our customers, including through data analytics, and determine your eligibility for products and services;
(c) recommend products and services to meet your needs;
(d) develop, enhance, market or provide products and services;
(e) manage and develop business operations, or
(f) meet our legal and regulatory requirements.
Where necessary, we will request your further consent before using your Personal Information for any new purpose(s) beyond those described above.
PROTECTION OF INFORMATION:
Storage of Information:
Personal information you share with us is stored on our database servers at Bow Valley Network’s in Canmore, Canada.
How long is my Personal Information kept?
Only as long as is reasonably necessary, or relevant for the identified purposes, or as required by law. Keep in mind there are circumstances where we may have to keep Personal Information for an extended period of time (for example, for tax and financial record keeping, security, fraud prevention, and to manage business operations). Once Personal Information is no longer reasonably necessary, or relevant for the identified purposes, or required by law to be retained, your Personal Information is destroyed, erased or de-identified.
DISCLOSURE OF INFORMATION
We may disclose some of your Personal Information in a variety of circumstances, such as when we have your express or implied consent. We also may disclose your Personal Information:
(a) to a government institution or another organization if reasonably necessary to establish your identity, or to investigate the contravention of a law or an agreement, or to prevent fraud,
(b) to an appropriate public authority in an emergency where there is imminent danger to life or property,
(c) or as otherwise allowed or required by law.
Where necessary, we will request your further consent before disclosing your Personal Information for any new purpose(s) beyond those described above.
PROMOTIONAL AND INFORMATIONAL OFFERS
With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.
The Company, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Site or help-seeking information lines.
Policy changes, Questions and Contact Information:
Which laws apply to the collection, use and disclosure of my Personal Information? We design our privacy practices to comply with applicable Canadian Federal, provincial and territorial laws, including the Personal Information Protection and Electronic Documents Act rules regarding confidential information.