This Privacy Policy is applicable to our customers and other authorized users of our products and services. Bow Valley Network (“the Company”) is committed to providing a safe web site for visitors of all ages and has implemented this Privacy Policy to demonstrate our company commitment to your privacy. Bow Valley Network complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

Please notice, there may be links from our Site to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Site may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. Bow Valley Network does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access on Bow Valley Network’s site, you may be asked to provide us with personal information when you visit certain sections of the site. Your use of our Site signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use Bow Valley Network’s website. Your continued use of the Site signifies your acceptance of these terms and any changes in effect at the time of use.


Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.

We may imply your consent if it is reasonable in the circumstances. We may ask for your express consent when our collection, use or disclosure of Personal Information is more sensitive or not necessarily expected. Sometimes it may be impossible or inappropriate to obtain your consent, and in those cases, we may collect, use or disclose your information without your consent. For example:

(a) if it is clearly in your interests (such as a medical emergency or a threat to your safety):

(b) to comply with a warrant or other court order.

(c) to collect a debt,

(d) to investigate the breach of an agreement or applicable law; or

(e) as otherwise legally required or allowed.


Your Personal Information is reasonably necessary to provide you with the services you requested and for the operation of our network, you cannot use the services provided by our website and not allowed us to collect your personal information because it is a condition of our services.

We use your Personal Information to provide you with our products or services. We may also use your Personal Information to:

(a) establish and maintain responsible commercial relations with you and to provide ongoing service;

(b) try to understand the needs and preferences of our customers, including through data analytics, and determine your eligibility for products and services;

(c) recommend products and services to meet your needs;

(d) develop, enhance, market or provide products and services;

(e) manage and develop business operations, or

(f) meet our legal and regulatory requirements.

Where necessary, we will request your further consent before using your Personal Information for any new purpose(s) beyond those described above.


We use appropriate technical and operational security safeguards which vary depending on the sensitivity of the Personal Information in question. All of our employees with access to Personal Information are required to respect the confidentiality of Personal Information. Personal Information we disclose to third-parties is governed by this Privacy Policy through comparable protections in our commercial agreements and is also protected by additional safeguards, if required, depending on the sensitivity of the Personal Information involved.

Storage of Information:

Personal information you share with us is stored on our database servers at Bow Valley Network’s in Canmore, Canada.

How long is my Personal Information kept?

Only as long as is reasonably necessary, or relevant for the identified purposes, or as required by law. Keep in mind there are circumstances where we may have to keep Personal Information for an extended period of time (for example, for tax and financial record keeping, security, fraud prevention, and to manage business operations). Once Personal Information is no longer reasonably necessary, or relevant for the identified purposes, or required by law to be retained, your Personal Information is destroyed, erased or de-identified.


We may disclose some of your Personal Information in a variety of circumstances, such as when we have your express or implied consent. We also may disclose your Personal Information:

(a) to a government institution or another organization if reasonably necessary to establish your identity, or to investigate the contravention of a law or an agreement, or to prevent fraud, 

(b) to an appropriate public authority in an emergency where there is imminent danger to life or property,

(c) or as otherwise allowed or required by law.

Where necessary, we will request your further consent before disclosing your Personal Information for any new purpose(s) beyond those described above.


With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.


The Company, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.


The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Site or help-seeking information lines.

Policy changes, Questions and Contact Information:

Can this Privacy Policy change? We may change this Privacy Policy (and other product or service-specific privacy policies) over time, in accordance with applicable laws. We will notify you of changes by posting the change on our website, by an email or a text message, or any other reasonable means.

Which laws apply to the collection, use and disclosure of my Personal Information? We design our privacy practices to comply with applicable Canadian Federal, provincial and territorial laws, including the Personal Information Protection and Electronic Documents Act rules regarding confidential information.

Questions or concerns about our privacy practices? We recognize that your Personal Information is important to you, so please visit our privacy page or contact us at for additional information. We investigate all complaints concerning compliance with this Privacy Policy. Where justified, we will take appropriate steps to resolve the complaint including, if necessary, changing our policies and practices.

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.


By using, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on Bow Valley Network’s Site. By submitting your information, you agree that it will be governed by our Privacy Policy.